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We’re happy to announce that the New Hampshire Hospital Association and North Country Healthcare, in conjunction with GBMP, will be hosting an upcoming session of the Lean in Healthcare Certificate Course beginning Wednesday, May 3, 2017.  

In this unique program participants learn the fundamentals of continuous improvement/lean in a classroom setting.  They will then work in small teams to apply the principles and tools of an actual healthcare process at two of the North Country Healthcare facilities.  Each day participants will be introduced to appropriate best practices to address the challenges facing healthcare professionals every day.  This learn-by-doing method will prepare students to return to their own workplace with the confidence to implement continuous improvement methodologies within their own organizations.

This essential program was developed to provide the healthcare professional with the knowledge and experience needed to effect positive change within their own organizations.  Participants will learn critical steps, which they can take to assure dramatic, continuing improvements.



The program will be held at the North Woods Center for Continuing Education located at Weeks Medical Center, 8 Clover Lane, Whitefield, with inpatient and outpatient gemba activities taking place at both Weeks Medical Center and Littleton Regional Hospital, so that a combination of classroom and tacit learning (learn by doing) can take place.  Parking is available at Weeks Medical Center, and participants will travel to the other locations for the hospital on-site portions of the program.

The cost for the Lean Healthcare Certificate is $2,395.00 for the 8-week course, and space is limited to a maximum of 30 participants.



Week 1 – Wednesday, May 3, 2017         Introduction to Lean in Healthcare

Week 2 – Wednesday, May 10, 2017       Creating Stability

Week 3 – Wednesday, May 17, 2017       Improving Flow & Creating Pull

Week 4 – Wednesday, May 24, 2017       Standardized Work & Turnover Time Reduction

Week 5 – Wednesday, May 31, 2017       QC Tools – The Junction of Lean & Six Sigma

Week 6 – Wednesday, June 7, 2017        Management Responsibility

Week 7 – Wednesday, June 14, 2017      Value Stream Mapping

Week 8 – Wednesday, June 21, 2017      Kaizen Planning


After completing this program, participants will be able to:



This course is a must for anyone in your hospital or healthcare organization who is seeking to apply lean thinking in their facility by implementing a CI program, new employees at a company already using lean principles who need to get up to speed, and professionals and staff looking for a comprehensive refresher. 



Dan Fleming, Continuous Improvement Manager, Shingo Prize Recipient and Examiner

Dan Fleming has over 30 years experience in operations management including over 25 years of Continuous Improvement experience.  Dan has been involved with continuous improvement efforts on the shop floor and in support areas since 1986 and has been a speaker at many regional and national conferences.  Prior to becoming a Continuous Improvement Manager at GBMP in 2002, Dan was Director of Operations at United Electric Controls Company, where he was a recipient of the Shingo Prize for Manufacturing Excellence. Dan has worked with hundreds of companies in many industries, including healthcare organizations, consumer, missile and defense systems, medical device, pharmaceutical, equipment manufacturers, food processing, machine shops, contract manufacturers, and warehouse and distribution.  Dan holds a Bachelor's Degree in Engineering Technology from Northeastern University.



GBMP is a not-for-profit organization based at UMASS Boston whose sole focus is to help organizations become more productive, competitive and profitable through continuous improvement education and hands-on implementation of best practices. GBMP has worked with hundreds of New England companies, including many healthcare organizations, teaching the tools of Lean. GBMP is also the administrator of The Shingo Prize for Operational Excellence in the northeast.