In this unique program participants learn the fundamentals of continuous improvement/lean in a classroom setting.  They will then work in small teams to apply the principles and tools of an actual healthcare process at Catholic Medical Center in Manchester, NH.  Each day participants will be introduced to appropriate best practices to address the challenges facing healthcare professionals every day.  This learn-by-doing method will prepare students to return to their own workplace with the confidence to implement continuous improvement methodologies within their own organizations.

This essential program was developed to provide the healthcare professional with the knowledge and experience needed to effect positive change within their own organizations.  Participants will learn critical steps, which they can take to assure dramatic, continuing improvements.

Download Brochure & Registration Form

This email address is being protected from spambots. You need JavaScript enabled to view it.



The program will be held at The Moore Center located at 195 McGregor Street, Unit 400, in Manchester, New Hampshire so that a combination of classroom and tacit learning (learn by doing) can take place. 

The cost for the Lean Healthcare Certificate is $2,395.00 for NHHA and GBMP members for the 8-week course.



Week 1 – Wednesday, June 1, 2016             Introduction to Lean in Healthcare

Week 2 – Thursday, June 9, 2016                Creating Stability

Week 3 – Wednesday, June 15, 2016           Improving Flow & Creating Pull

Week 4 – Thursday, June 23, 2016               Standardized Work & Turnover Time Reduction

Week 5 – Wednesday, June 29, 2016           QC Tools – The Junction of Lean & Six Sigma

Week 6 – Thursday, July 14, 2016                Management Responsibility

Week 7 – Wednesday, July 20, 2016            Value Stream Mapping

Week 8 – Thursday, July 28, 2016                Kaizen Planning

**Please note that we are skipping Thursday July 7, 2016.


After completing this program, participants will be able to:

  • Demonstrate a solid understanding of lean in Healthcare principles
  • Learn tools & techniques that can improve patient & staff satisfaction
  • Determine key improvement opportunities and how to apply the tools within their own facility



Dan Fleming, Continuous Improvement Manager, Shingo Prize Recipient and Examiner

Dan Fleming has over 30 years experience in operations management including over 25 years of Continuous Improvement experience.  Dan has been involved with continuous improvement efforts on the shop floor and in support areas since 1986 and has been a speaker at many regional and national conferences.  Prior to becoming a Continuous Improvement Manager at GBMP in 2002, Dan was Director of Operations at United Electric Controls Company, where he was a recipient of the Shingo Prize for Manufacturing Excellence. Dan has worked with hundreds of companies in many industries, including healthcare organizations, consumer, missile and defense systems, medical device, pharmaceutical, equipment manufacturers, food processing, machine shops, contract manufacturers, and warehouse and distribution.  Dan holds a Bachelor's Degree in Engineering Technology from Northeastern University.



This course is a must for anyone in your hospital or healthcare organization who is seeking to apply lean thinking in their facility by implementing a CI program, new employees at a company already using lean principles who need to get up to speed, and professionals and staff looking for a comprehensive refresher.




GBMP is a not-for-profit organization based at UMASS Boston whose sole focus is to help organizations become more productive, competitive and profitable through continuous improvement education and hands-on implementation of best practices. GBMP has worked with hundreds of New England companies, including many healthcare organizations, teaching the tools of Lean. GBMP is also the administrator of The Shingo Prize for Operational Excellence in the northeast.




Hosted by New Hampshire Hospital Association at Concord Hospital, Concord, New Hampshire

Getting to apply the 5 S’s in the hospital was great and knowing that the department will benefit make it more meaningful.   – Anonymous

Great week, love the real life problems and group work – loved playing operation!   – Anonymous

Will use all the tools learned, thank you!!   – Anonymous

Dan is very passionate and supportive of all students and the various stages of where they are with LEAN within their organizations.   – Anonymous

Loved this course, thank you!   – Anonymous